INFORMATION FOR CLIENTS

1. Booking your First Session

1.1 When booking the initial consultation or Therapy Sessions, please visit the payment page to make payment after which a booking date and time can be scheduled.  

2. Confidentiality

Confidentiality is assured at all times, however we would only consider breaching confidentiality:

1. If there were disclosure of ongoing abuse/neglect of a child or vulnerable adult.
2. If he/she considered a client to be a danger to him or herself or to others.
3. In situations where there is a legal obligation to do so (e.g. under the Terrorism Act 2000)

- The therapist would normally first discuss the situation with the client, encourage him or her to participate in the disclosure, and support them in doing this.

3. Fees

3.1 Fees are payable prior to therapy sessions.
3.2 For block-book sessions, fees are payable in full prior to the first session to warrant any applicable discount.
3.3 Payment Method: Payments by credit/debit card must be made in advance on the payments page, or you can choose to pay by cash prior to the start of the session, or cheque after which sessions can commence after this has cleared.

4. Cancellation and refund policy

4.1 If you would like to cancel your appointment after payment has been made, you must notify us 48 hours prior to your initial consultation or therapy session to be eligible for a full refund.

4.2 Should you cancel with less than 24 hours notice, or fail to keep the appointment, the therapy session payment made will be retained in full.

4.3 If you would like to re-schedule for another date/time, please notify us within 24 hours.  Should you notify us that you wish to reschedule your appointment on the same day, a 50% fee of your session will be retained.

5. Other Matters

5.1 Your therapist will be ready for you at the appointed time and if you should arrive late for any reason, will not be able to continue after the agreed finishing time.  Therefore please arrive 5 minutes early if possible out of respect for other clients.
5.2 Please do not take alcohol or drugs (other than prescribed drugs) before a session.
5.3 Kris Shinh can be contacted by email or telephone but does not interrupt client sessions to answer the telephone, so if he is unavailable, please leave a message and he will ring you back at the first opportunity.

Please feel free to raise questions about these terms or any procedures you do not understand or feel unhappy about for any reason.